Public sector organizations at all levels of government are facing unprecedented challenges. Always under to pressure to “do more with less,” public sector organizations now operate in an environment in which budgets have been severely cut, even as the need for many public services has never been greater. In light of this “new normal,” public sector organizations need to revolutionize the way they design and deliver services. ORC International has more than a quarter-century of experience specializing in the public sector—collaborating on high-quality research solutions with city, county and municipal governments, public utilities, public healthcare services and transportation agencies. We have particular experience and expertise in user and customer experience, policy evaluation, compliance and regulation research.
Through our Integrated Intelligence framework, we have delivered a range of services to public sector clients including:
- Customer and citizen satisfaction surveys to gauge public attitudes and perceptions
- Internal and external organizational assessments to inform agency effectiveness
- Ideation and concept testing for developing new offerings/programs
- Budget and resource allocation review
- Program and policy evaluation
- Delivering additional value-added services—including benchmarking, tracking studies, advanced statistics, dynamic reporting and web portals