Building and maintaining a high level of community equity requires providing services that are a fair value for taxes paid, as well as building a reputation that fosters engagement, goodwill and advocacy. Residents experience services and facilities, but what they see and hear from and through others, including traditional and new media, also affect their perspectives. These perspectives influence everything from propensity to vote to deciding to move. They also live under financial and other constraints that help drive their beliefs, e.g. they may think that public transportation is more important when gasoline prices climb.
Our Public & Civic Services Practice offers a variety of survey and interview tools to inform smarter government decisions and help build community equity, including our benchmarking tool for municipal management, CityMARKS™ and our Community Equity Assessment Model.